Refund policy
This policy applies to purchases from forestvaleshop.com, operated by FORESTVALE ADVENTURE LLC.
30-Day Returns
You may request a return or exchange within 30 calendar days after receiving your order. We accept returns for change of mind as well as damaged, defective or incorrect products.
For change-of-mind returns, products must be unused, unwashed and complete with all supplied parts and accessories. Please include the original packaging where reasonably possible. These condition requirements do not prevent you from reporting a product that is defective or was damaged before delivery.
How to Request a Return
Email support@forestvaleshop.com with your order number, the items you wish to return and whether you prefer a refund or exchange. For damaged, defective or incorrect items, please describe the problem and include photographs where possible.
Contact us before shipping your return so we can provide a prepaid return label and instructions. No return authorization number or original packaging is required to exercise rights that cannot legally be restricted.
Return destination:
FORESTVALE ADVENTURE LLC
2496 Ivy St
Lexington, KY 40541
United States
Please use the return label we provide and retain your shipping receipt. Return instructions will explain the dispatch deadline and any packing requirements.
Free Returns and Exchanges
We pay return shipping costs for eligible returns, including change-of-mind returns. We also pay the shipping cost of sending an approved replacement or exchange.
We do not charge restocking fees, return handling fees or exchange fees. Contact us before purchasing your own return postage so we can arrange a prepaid method.
Refunds
After receiving and inspecting your return, we will notify you of the outcome and initiate an approved refund within 3 business days.
Refunds are issued to the original payment method and include the amount paid for the returned items, including applicable tax. Standard outbound shipping is free, so there is no standard shipping charge to deduct.
Your bank or payment provider may require additional time to display the credit. If your refund has not appeared, contact us and we will help trace it.
If a return does not meet the stated conditions, we will explain the reason and discuss the available options. We do not make unexplained deductions.
Damaged, Defective, Incorrect or Missing Items
Contact us as soon as reasonably possible if an order arrives damaged, defective, incomplete or incorrect. We will investigate and arrange an appropriate replacement, exchange or refund at no additional shipping cost to you.
Photographs and packaging can help us investigate, but an inability to provide them does not automatically remove your legal rights. The 30-day change-of-mind period does not limit any longer rights required by applicable law.
Exchanges
Exchanges are subject to availability. If the requested replacement is unavailable, we will offer a refund or another option for you to approve. Any price difference will be explained before an exchange is completed.
Order Cancellations
You may request cancellation before shipment by emailing support@forestvaleshop.com. If the order has not shipped, we will cancel it and initiate a full refund within 3 business days.
If the order has already shipped, you may use the return procedure above.
Contact
Email: support@forestvaleshop.com
Phone: +1 414-651-0460
Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m. U.S. Eastern Time, observing daylight saving time. Closed on U.S. public holidays. We respond to inquiries within 48 hours.