FAQ

All product prices and payments are in U.S. dollars (USD).

Displayed product prices include applicable sales tax. Standard shipping to eligible addresses is free. The total payable is shown before you submit your order.

The payment methods currently available for your order are displayed at checkout. Availability may depend on the payment provider, your location and your device.

Email us as soon as possible with your order number. You may request cancellation before shipment. If your order has not shipped, we will cancel it and initiate a full refund within 3 business days.

Address or item changes depend on the order’s processing stage. Changes after dispatch may not be possible. If your order has shipped, our return procedure applies.

Check your spam or junk folder and confirm that the email address entered at checkout is correct. If you still cannot find the confirmation, contact us with your name and the email address used for the order.

Please do not place a duplicate order until we have helped check the original transaction.

We ship from the United States to eligible addresses in the contiguous 48 states and Washington, D.C.

We do not deliver to Alaska, Hawaii, U.S. territories, offshore islands, military bases or APO, FPO and DPO addresses. International shipping is unavailable.

Standard shipping is free on all eligible orders, with no minimum purchase.

Order processing normally takes 1–3 business days after successful payment. Transit normally takes another 3–5 business days after dispatch. The usual combined estimate is 4–8 business days.

Our cut-off is 4:00 p.m. U.S. Eastern Time, observing daylight saving time. Orders after this time begin processing on the next business day. Business days are Monday–Friday, excluding U.S. public holidays.

Yes. We provide tracking information after dispatch using the email address supplied with your order. Carrier tracking may take time to update after a parcel is handed over.

Contact us with your order number and tracking details. We will investigate and arrange an appropriate resolution.

If we cannot ship within the stated processing period, we will notify you and offer a revised shipment date or cancellation with a full refund. A parcel marked delivered does not automatically close an unresolved missing-delivery claim.

Yes. Request an eligible return or exchange within 30 calendar days after delivery. For change-of-mind returns, products must be unused, unwashed and complete with supplied parts and accessories. Include the original packaging where reasonably possible.

These conditions do not remove your rights regarding defective, damaged or incorrectly supplied products.

Email support@forestvaleshop.com with your order number, the items concerned and whether you prefer a refund or exchange.

We will provide a prepaid return label and instructions. Please contact us before posting a return or purchasing your own postage.

We cover eligible return shipping, including change-of-mind returns, and the shipping cost of approved exchanges. We do not charge restocking, return handling or exchange fees.

After receiving and inspecting your return, we will notify you of the outcome and initiate an approved refund within 3 business days.

Refunds go to the original payment method. Your bank or payment provider may require additional time to display the credit.

Contact us as soon as reasonably possible with your order number and a description of the issue. Photographs of the item and packaging help where available.

We will investigate and arrange an appropriate replacement, exchange or refund without additional shipping costs. The change-of-mind return period does not limit mandatory consumer rights.

Only the contents expressly listed on the product page are included. Hats, backpacks, footwear, binoculars, tents and other photographic props are excluded unless specifically listed.

Compare the listed dimensions and compatibility information with your equipment before ordering. If you are unsure, contact us with the relevant measurements and equipment details.

Do not assume that a replacement component is suitable for climbing, fall protection or another safety-critical purpose.