Terms of Sale

These terms apply to consumer purchases through forestvaleshop.com, operated by FORESTVALE ADVENTURE LLC. Please read them together with our Return and Refund Policy, Shipping Policy, Privacy Policy and Terms of Service.

1. Seller and eligibility

The seller is FORESTVALE ADVENTURE LLC, trading as FORESTVALE, at 2496 Ivy St, Lexington, KY 40541, United States.

You must be legally able to enter into a purchase agreement or have appropriate authorization from a parent or legal guardian. Provide accurate order, billing, contact and delivery information.

2. Product information

Refer to the product page for the item’s description, listed dimensions, included contents and relevant compatibility information.

Photographic props are not included unless expressly listed. Display settings may affect color appearance, but this does not excuse a material difference between the supplied product and its description.

Confirm compatibility before ordering a replacement component. Follow supplied instructions and do not use equipment for climbing, fall protection or another safety-critical purpose unless it is expressly designed and appropriately rated for that use.

3. Prices, taxes and payment

All prices and payments are in U.S. dollars. Displayed product prices include applicable sales tax. Standard shipping to eligible addresses is free, with no minimum purchase.

The total payable and available payment methods are shown at checkout before you submit your order. Eligible domestic orders do not incur import duties.

Prices may change for future purchases. A later price increase will not be applied to an accepted order.

4. Placing and accepting orders

Submitting an order is a request to purchase the selected goods. An acknowledgement confirms that we received your order. We may need to verify payment, stock availability and delivery eligibility before accepting and fulfilling it.

If we cannot fulfill an order, or a material pricing or description error affects it, we will contact you and explain the available options. We will not increase the amount charged or substitute a materially different item without your agreement.

If we cancel an order after payment, we will issue a full refund for the canceled items. We may refuse orders where reasonably necessary because of suspected fraud, unlawful activity or delivery restrictions, without overriding applicable consumer protections.

5. Delivery area and shipping charges

We ship from the United States to eligible addresses in the contiguous 48 states and Washington, D.C.

We exclude Alaska, Hawaii, U.S. territories, offshore islands, military bases and APO, FPO and DPO addresses. International shipping is not available.

Standard delivery is free. Contact us before ordering if you are unsure whether your address is eligible.

6. Processing and delivery estimates

Processing normally takes 1–3 business days after successful payment. Transit normally takes a further 3–5 business days after shipment. The usual combined estimate is 4–8 business days.

The daily cut-off is 4:00 p.m. U.S. Eastern Time, observing daylight saving time. Orders placed after the cut-off, on weekends or on U.S. public holidays begin processing on the next business day.

Business days are Monday–Friday, excluding U.S. public holidays. Tracking information is provided after dispatch.

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate and offer the choice to agree to the delay or cancel for a full refund. If we cannot fulfill the order or obtain any consent required by law, we will cancel and promptly refund the unshipped items.

7. Cancellations and address corrections

You may request cancellation before shipment by contacting us with your order number. If the order has not shipped, we will cancel it and initiate a full refund within 3 business days.

If an order has already shipped, the return procedure applies. Address corrections after dispatch depend on the carrier and may not be possible.

8. Returns and exchanges

You may request an eligible return or exchange within 30 calendar days after receiving your order, including for change of mind.

For change-of-mind returns, products must be unused, unwashed and complete with supplied parts and accessories. Include original packaging where reasonably possible. These conditions do not prevent claims concerning defective, damaged or incorrectly supplied goods.

Contact us before sending a return. We provide a prepaid return label and instructions and cover eligible return shipping, including change-of-mind returns. We also cover approved exchange shipping.

No restocking, return handling or exchange fee is charged. Exchanges depend on availability, and any price difference must be agreed before completion.

9. Refunds

After receiving and inspecting a returned item, we will notify you of the outcome and initiate an approved refund within 3 business days.

Refunds are made to the original payment method and include the amount paid for the returned goods and applicable tax. Standard shipping is free, so there is no standard outbound shipping fee to deduct.

Your bank or payment provider may require additional time to display the credit. We will explain any return refusal and will not make unexplained deductions.

10. Damaged, defective, incorrect or missing goods

Contact us as soon as reasonably possible with your order number and a description of the problem. Photographs and retained packaging help where available, but their absence does not automatically remove your legal rights.

We will investigate and arrange an appropriate replacement, exchange or refund without additional shipping costs. A carrier delivery scan does not automatically close an unresolved missing-parcel claim.

11. Consumer rights and liability

Nothing in these terms excludes mandatory warranties, consumer remedies or liability that cannot lawfully be excluded or limited.

The 30-day change-of-mind return window does not restrict any longer rights or remedies required by applicable law.

12. Applicable law and resolving concerns

Applicable U.S. federal law and Kentucky law govern these terms without removing mandatory consumer protections available under the law that applies to you.

Contact us so we can try to resolve a concern. This does not prevent you from contacting a regulator or pursuing an available legal remedy.

Updates to these terms apply to future purchases and will not retroactively remove rights relating to an existing order.