Privacy policy
FORESTVALE ADVENTURE LLC operates FORESTVALE and forestvaleshop.com. This policy explains how we collect, use and disclose personal information when you browse our store, place an order or contact us.
Information We Collect
Depending on how you interact with us, we collect:
• Contact details, including your name, email address, telephone number, billing address and shipping address.
• Order information, including products purchased, payment status, transaction references, returns and customer service records.
• Information you choose to provide in messages, photographs or other communications.
• Technical and usage information, such as IP address, browser type, device information and interactions with our website, through Shopify and technologies used to operate the store.
Payment details are processed by the payment providers available at checkout. We receive the transaction information needed to manage your order. Please do not send complete payment card details by email.
How We Use Information
We use personal information to:
• Process payments and fulfill, deliver, cancel, exchange or refund orders.
• Provide customer service and communicate about your purchases.
• Maintain website functionality, security and fraud prevention.
• Keep business, accounting and transaction records.
• Understand and improve our store where permitted.
• Comply with legal obligations and respond to lawful requests.
• Send promotional messages only where permitted and subject to applicable consent and opt-out requirements.
Shopify and Service Providers
Our store is hosted by Shopify. Shopify processes information to operate the storefront, checkout and related services.
We disclose information as necessary to providers involved in hosting, payment processing, delivery, technical support and other services used to run our business. We may also disclose information when required by law, to protect legal rights or in connection with a business transfer, subject to applicable safeguards.
If Shopify Enhanced Services or Network Intelligence are enabled, Shopify may process information about your interactions with our store together with interactions with other merchants and Shopify to provide services such as personalization, analytics and advertising. These uses depend on the features enabled and applicable privacy choices.
Read Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify privacy requests and choices:
https://privacy.shopify.com/
Cookies and Similar Technologies
Shopify and the services connected to our store use cookies and similar technologies for functions such as shopping carts, checkout, security and remembering preferences.
Additional analytics or advertising technologies may operate when enabled, subject to applicable law and consent requirements. This policy does not mean that a particular advertising or analytics provider is installed.
Where privacy controls or a cookie banner are available, you can use them to manage optional technologies. You can also adjust browser settings, although blocking necessary cookies may affect checkout or other features.
Advertising and Data Sharing Choices
Some advertising-related disclosures may qualify as a “sale,” “sharing” or targeted advertising under certain state privacy laws, even without a monetary payment.
Where applicable, you may request to opt out by contacting support@forestvaleshop.com or using the privacy controls provided on the website. We honor legally required opt-out preference signals, including Global Privacy Control, as applicable to our processing.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described here, including completing transactions, handling disputes and meeting recordkeeping obligations.
We use reasonable safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure.
Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your personal information, withdraw consent, or opt out of certain processing.
Send requests to support@forestvaleshop.com. We may need to verify your identity using information reasonably necessary for that purpose. Authorized agents may submit requests where permitted by law. We will explain any denial and any available appeal process. We will not unlawfully discriminate against you for exercising privacy rights.
Marketing emails, if sent, include an unsubscribe method. Essential order and service messages may still be sent.
International Processing
Although our delivery service is limited to eligible U.S. addresses, Shopify and other providers may process information in other countries. Applicable safeguards will be used where required.
Children’s Privacy
Our store is intended for a general adult audience and is not directed to children under 13. If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action.
Changes
We may revise this policy to reflect changes in our practices or legal requirements. Material changes will be communicated as required by law. The current version is available on this page.
Contact
FORESTVALE ADVENTURE LLC
2496 Ivy St
Lexington, KY 40541
United States
Email: support@forestvaleshop.com
Phone: +1 414-651-0460